Welcome to the Uni Masterclass FAQ page. Below are answers to the most common questions about our digital eBooks, strategy guides, and downloadable educational resources.
1. What products does Uni Masterclass offer?
Uni Masterclass provides digital educational materials designed to support students aiming for top universities worldwide. Our products include eBooks, strategy guides, templates, planners, and other downloadable resources.
All products are delivered digitally. No physical items are shipped.
2. How will I receive my eBook or digital file?
After your payment is successfully processed, you will receive:
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An order confirmation email
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A secure download link to access your purchased product(s)
All items are delivered electronically.
3. How long does delivery take?
Digital delivery is instantaneous. Most customers receive their download link within 1–3 minutes.
In some cases, payment verification may delay delivery up to 5–10 minutes.
4. What should I do if I did not receive my download link?
Please check the following:
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Spam or Junk folder
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Promotions or Updates tab (Gmail users)
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That your email address was entered correctly at checkout
If you still cannot locate your download email, contact us at contact@myunimasterclass.com with your name and order number.
5. What file formats do you provide?
Digital products may be delivered in:
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PDF
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DOCX
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ZIP (for bundles)
Please ensure your device can open these formats before purchasing.
6. Are your digital products refundable?
All digital purchases are final and non-refundable, as access to downloadable files cannot be reversed.
A refund may be considered only if:
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You did not receive your product due to a technical issue, and
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Our support team is unable to deliver the file after verifying the order
Please review our Return & Refund Policy for full details.
7. Can I share or resell the eBook I purchased?
No. All Uni Masterclass digital products are protected by copyright.
Each purchase includes a single-user licence, which permits personal use only. Redistribution, resale, or public sharing is not allowed.
8. Can I re-download my purchase in the future?
Yes. Your confirmation email includes a download link that remains accessible.
If you lose access, our support team can assist with reissuing your files.
9. Do you offer physical books or printed copies?
No. Uni Masterclass currently provides digital-only products.
If physical products are introduced in the future, they will be clearly stated on the product page.
10. How can I contact customer support?
For assistance with downloads, orders, or general inquiries, contact:
Our team will respond within 24 hours.